I want a new site. Can you help me?
Yes. We have two options for our sites. The first is we will build a site for you for three pages and you take care of the rest. You can get either of the Kalovskihost plans of your interest depending on your short term or long term goal. The second way is a custom site. These projects involve a lot more hand-holding and we perform almost all of the work to build a complete website.
I have a site hosted elsewhere and want to keep it there. Can you help me with the tasks?
Yes. Our Support Plan is designed for people who want help without our hosting service.
What kind of tasks do you do for the support service?
We handle any Content Management System. We have our core competency though is WordPress as a core and plug-in updates, style changes, image edits, We do not move hundreds of pages, design video, build logos, or other things requiring more than about a half hour per task.
Is there a limit on how many tasks I can request?
There’s not a limit, per se. However, we try to be fair with your team and ours. We expect a number of tasks per month from you. If we determine there’s a lot of requests, we may package them into a one time “clean up” project for a fee. It is only $25 for every 30 minutes.
How quickly do you complete tasks?
We usually complete the task the same day you request it. The only exceptions are when we need some more information from you or a third party.
What are your hours?
We work 8: 30 am – 6: 00 pm EST Mon – Fri. We also answer other support requests beyond these hours – we just do not guarantee it. If there are enough requests for phone support outside our standard hours, then we’ll change our hours to meet the demand.
Who and where are you?
You can find out the scoop on us here, but the short and sweet: we are located in Richmond VA, USA. Our team are all programmers and web designers for a long time. o. We host hundreds of WP sites in the US and other countries.
How safe is my information with Kalovskihost?
We use the latest technology in the market. Our led programmers are security niche programmers.
Do you offer consultancy?
Yes. We offer consultancy on has to be scheduled way ahead if its an executive project.
I have more questions. How can I get them answered before buying?
Just email firstname.lastname@example.org or call 1.804-554-9311 and we’ll have someone on the phone with you quickly.
Where is my site hosted?
Our servers are at Softlayer’s Dallas, Texas-area datacenters. Ranging from 22,000 to more than 78,000 square feet, these world-class datacenters contain top of the line technology to ensure that servers stay cool, secure, and up at all times. The datacenters feature redundant power, HVAC, and fire detection systems, and are monitored 24/7 by our technicians and The Planet’s Network Operation Centers.
Do I have a control panel?
Yes. We use Cpanel or Plesk. However because our customers are intimidated by these and don’t often log in to these systems. They would rather send their requests to us and we manage them.
What are the specs?
You’ll receive up to 3 GB of storage for a start with 3 GB of monthly bandwidth in our standard package. If you need more, just send in a request and let us know if it is only for a short time or long term. If it is short term, then we will not charge for a small burst. If it is long term, we will add a nominal fee to your monthly service.
Do you back-up my files?
Yes – daily. You should still keep a local copy though!